Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Shipping & Delivery

How long will it take to receive my package?

Once shipped, delivery usually takesbetween 4-9 business daysdepending on your location.
I did not receive an order confirmation email?

If you couldn't find the confirmation or shipping email, you can definitely find them in the spam or promotions folder of your email. Those emails are sent automatically from our server, so sometimes they may end up in your email spam folder (or may arrive via SMS if you entered the phone number).

If you are still experiencing problems, you can contact us via email.
How can I manage my order?

To manage a confirmed order,please contact customer support at prosteps.info@gmail.com
Where is my order?

To track a shipped order, please visit our ‘Track Order’ page here and insert your tracking number.

Product

Do the This Massage Insoles help with plantar fasciitis?

Yes, ProSteps Massage insoles can help ease plantar fasciitis discomfort for many people by adding arch support and heel cushioning, which can reduce strain on the plantar fascia during long periods of standing or walking.
How long do the Massage Insoles last?

ProSteps insoles are built to last! With proper care, you can expect your insoles to provide comfort and support for over 12 months. For optimal lifespan, simply hand wash them regularly.
Should you size up or down if you’re in-between sizes?

If you’re between sizes, we recommend sizing up and then trimming to fit for the most comfortable, precise fit.
Are my shoes still going to fit after inserting the insoles?

Yes, in most shoes, they’ll still fit comfortably.Here’s the easiest way to make sure:

  • Remove your shoe’s original insole first (this gives you the most room and best fit).
  • If your shoes are roomier, you can place ProSteps insoles on top — but if things feel snug, swapping out the original insole is the fix.
  • If you wear tight, low-volume shoes, you may notice a tighter feel compared to boots or trainers.

Ordering & Support

What is the guarantee?

All ProSteps products come with a 90-day money-back guarantee. If you try your order and decide it’s not for you. Whether you don’t like it, it doesn’t work for your needs, it doesn’t feel right, or you’re simply not satisfied for any reason, you can return it within 90 days.

About ProSteps

How did the brand get started?

ProSteps was founded by a soccer player who suffered from flat feet, primarily with the goal of improving general foot care for athletes.

We saw a need for innovative foot products that not only provide comfort and support, but also help people feel more confident and happy.

By focusing on thoughtful design and quality materials, we created a brand that aims to help customers take better care of their feet and move more comfortably in their lives.
What makes ProSteps different from our competitors?

ProSteps was founded by a soccer player who suffered from flat feet, primarily with the goal of improving general foot care for athletes.

We saw a need for innovative foot products that not only provide comfort and support, but also help people feel more confident and happy.

By focusing on thoughtful design and quality materials, we created a brand that aims to help customers take better care of their feet and move more comfortably in their lives.